Help Desk

Help Desk

Job Description

Alibaba is looking for a Help Desk to help us improve and expand our rapidly-growing products.

In Alibaba, we believe we can influence the workplace culture of Iran by promoting Integrity, Authenticity, Commitment to something beyond ourselves and Respectful dialogue, and you can be a part of this building procedure.

Pros of working in Alibaba

  • Don't worry about your income, we update our payments according to the job market.
  • We pay for your development plans.
  • We provide all the gadgets and devices you need for work (Except for Apple Watch!)
  • You won't be isolated in your team, we believe anyone in Alibaba can collaborate for the team's winning!
  • If there is a Coolest Office Competition, we may win the Gold medal.
  • You can have breaks in relaxing areas and help yourself to some drinks and fruits.
  • We believe diversity brings creativity.
  • We don't believe in HW (Hard Working!). We believe in HHW (Happily Hard Working!) so we'll have lots of fun alongside the work.


Job Description 

  • Install, modify, and repair computer hardware and software.
  • Diagnose and resolve technical hardware and software issues.
  • Maintain daily performance of computer systems.
  • Resolve technical problems with Local Area Networks (LAN).
  • Install computer peripherals for users.
  • Stay current with system information, changes and updates.
  • Prepare activity reports.
  • Schedule Preventive Maintenance on Hardware.
  • Review Event Viewer on Servers to solve the issues.
  • Document network support activities and prepare related reports.
  • Hands on Customer Support software (Ticketing System).
  • Respond to user inquiries regarding computer software or hardware.
  • Follow up with customers to ensure issue has been resolved.
  • Troubleshooting computers and peripheral devices (such as printer, scanner)
  • Familiar with retail Computer/Network purchasing.



Requirements

Requirements 

  • University degree in Computer Software or Hardware.
  • Minimum 3 years similar experience in IT help desk, service desk, and technical support.
  • Excellent team work skills.
  • Familiar with Windows, Linux & Mac OS.
  • Interested in new Technology & Research on IT Science.
  • Accountable and Trustworthy.
  • Familiar with VoIP, Video conferencing and Wireless communications.
  • Experienced with Passive Network.
  • Experienced with Microsoft Office 2010,2013,2016,2019.
  • Administration & Maintenance of Desktop's (Win7, Win10).
  • Familiar with Virtualization Technology (VMware).
  • Familiar with passive and network setup.


Submit Your Application