Alibaba is looking for a Help Desk to help us improve and expand our rapidly-growing products.
In Alibaba, we believe we can influence the workplace culture of Iran by promoting Integrity, Authenticity, Commitment to something beyond ourselves and Respectful dialogue, and you can be a part of this building procedure.
Pros of working in Alibaba
- Don't worry about your income, we update our payments according to the job market.
- We pay for your development plans.
- We provide all the gadgets and devices you need for work (Except for Apple Watch!)
- You won't be isolated in your team, we believe anyone in Alibaba can collaborate for the team's winning!
- If there is a Coolest Office Competition, we may win the Gold medal.
- You can have breaks in relaxing areas and help yourself to some drinks and fruits.
- We believe diversity brings creativity.
- We don't believe in HW (Hard Working!). We believe in HHW (Happily Hard Working!) so we'll have lots of fun alongside the work.
- Install, modify, and repair computer hardware and software.
- Diagnose and resolve technical hardware and software issues.
- Maintain daily performance of computer systems.
- Resolve technical problems with Local Area Networks (LAN).
- Install computer peripherals for users.
- Stay current with system information, changes and updates.
- Prepare activity reports.
- Schedule Preventive Maintenance on Hardware.
- Review Event Viewer on Servers to solve the issues.
- Document network support activities and prepare related reports.
- Hands on Customer Support software (Ticketing System).
- Respond to user inquiries regarding computer software or hardware.
- Follow up with customers to ensure issue has been resolved.
- Troubleshooting computers and peripheral devices (such as printer, scanner)
- Familiar with retail Computer/Network purchasing.
- University degree in Computer Software or Hardware.
- Minimum 3 years similar experience in IT help desk, service desk, and technical support.
- Excellent team work skills.
- Familiar with Windows, Linux & Mac OS.
- Interested in new Technology & Research on IT Science.
- Accountable and Trustworthy.
- Familiar with VoIP, Video conferencing and Wireless communications.
- Experienced with Passive Network.
- Experienced with Microsoft Office 2010,2013,2016,2019.
- Administration & Maintenance of Desktop's (Win7, Win10).
- Familiar with Virtualization Technology (VMware).
- Familiar with passive and network setup.