International Tour & Hotel Support Trainee

Alibaba Travels is seeking an International Tour & Hotel Support Trainee to support the operations team in booking, confirming, and servicing international hotel and tour reservations.

This is a learning-focused traineeship and a great entry point into the travel industry. Working closely with the Operations, Support, and Commercial teams, the trainee will handle customer requests, coordinate with suppliers and hotels, and ensure accurate, timely confirmations within a fast-growing online travel environment.

Responsibilities:

• Support the booking, confirmation, and issuing of international hotel and tour reservations.
• Respond to customer requests and questions regarding hotels, tours, and reservations in a timely manner.
• Coordinate with suppliers, hotels, and international partners to confirm availability, changes, and cancellations.
• Follow up on reservation modifications, cancellations, and refunds until final resolution.
• Prepare and send booking confirmations and hotel vouchers, ensuring all details are accurate.
• Accurately record and document reservations and actions in the internal systems.
• Monitor reservation status, availability, and pending requests.
• Support service quality control and review customer feedback.
• Collaborate with the Operations, Support, and Commercial teams, following company policies and SLAs.

Requirements:

• Student or recent graduate in Tourism, Management, Business, or a related field.
• Interest in the travel and tourism industry and a customer-service-oriented attitude.
• Good command of English, particularly for reading hotel/tour information and communicating with international suppliers.
• Strong coordination, follow-up, and organizational skills, with attention to detail in recording information.
• Good command of Excel or Google Sheets, and the ability to prepare simple, clear reports.
• Ability to handle multiple requests and prioritize effectively.
• Sense of responsibility, discipline, and an eagerness to learn.
• Ability to work in a team and communicate effectively with different units.
• Flexibility with working hours (occasional on-call availability outside regular hours may be required).
• Familiarity with hotel/tour booking platforms or reservation systems is a plus.